Refund policy
Thank you for choosing Seoraa for your fashion needs. We strive to provide you with high-quality products and excellent customer service. Please familiarize yourself with our updated refund policy outlined below.
REFUND ELIGIBILITY
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Refund requests must be made within 48 hours of delivery.
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Items must be unworn, unwashed, undamaged, with no stains or perfume, and in their original condition with all tags attached.
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Refunds/credits are processed only after the returned item passes QC inspection. If QC fails, the item will be shipped back to the customer without refund/credit.
REFUND OPTIONS
You may choose one of the following:
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Refund to Original Payment Method (UPI, card, bank, etc.)
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A flat ₹200 fee will be deducted towards reverse shipping & processing.
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Store Credit
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Full value of the item will be credited to your Seoraa account.
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Store credit has no expiry and can be used for any future purchase.
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⚠️ Store credits issued before this policy update remain non-refundable and can only be redeemed for future purchases.
EXCEPTIONS
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No refunds/exchanges on international orders.
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Sale or discounted items are final sale and cannot be returned unless defective.
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Customized products are not eligible for return or refund.
PROCESS
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Log in to your Seoraa account or contact us at hello@seoraa.com.
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Submit your return request within 48 hours, selecting your preferred refund method (store credit or refund to source).
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Once approved, a reverse pickup will be arranged.
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Refund/credit is processed after QC passes.
PLEASE NOTE
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Express shipping charges (₹249) and COD charges (₹99) are non-refundable.
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We reserve the right to refuse returns that do not comply with our policy or show any signs of wear or damage.
If you have any questions or require assistance, please reach out to our customer support team at hello@seoraa.com We are here to assist you and ensure your satisfaction.
Thank you for shopping with Seoraa 💖
Policy last updated on 23rd September 2025