Frequently asked questions

How can I place an order?

To place an order, simply browse our website and select the items you wish to purchase. Add them to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.

Or you can simply place your order with our team, we'll be happy to assist you.

What payment methods do you accept?

We accept various payment methods, including cash on delivery, UPI, credit cards (Visa, Mastercard, American Express), and debit cards. Additional payment options may be available depending on your location.

How long does it take to receive my order?

The delivery time depends on your location and the shipping method chosen.

Standard Delivery takes 7-10 Business days (Free)

Express shipping takes 3-5 Business days (Additional 200 Rs are charged)

Do you offer international shipping?

Not right now, our services are limited to India but we are soon going to start shipping world wide.

What is your return/exchange policy?

Thank you for choosing Seoraa for your fashion needs. We strive to provide you with high-quality products and excellent customer service. Please familiarize yourself with our exchange and store credit policy outlined below.

EXCHANGE POLICY:

  1. Exchanges can be made within 5 days from the date of delivery.
  2. To be eligible for an exchange, the item must be unworn, unwashed, and in its original condition with all tags attached.
  3. Exchanges are subject to availability. If the desired item is not available, we can offer an alternative or provide store credit.
  4. The customer is responsible for the shipping fees associated with the exchange, unless the return is due to a manufacturing defect or an error on our part.

RETURN POLICY:

  1. Returns can be made within 5 days from the date of delivery.
  2. To be eligible for a return, the item must pass a quality check and be in its original condition with all tags attached.
  3. The customer is responsible for the shipping fees associated with the return unless the return is due to a manufacturing defect or an error on our part.
  4. Refunds will be issued in the form of store credit, which can be used for future purchases.

    Please note : Express shipping charges i.e 249 Rs. or COD charges i.e 99 Rs. are not refundable if opted

EXCEPTIONS:

  1. We do not accept exchange or returns on international orders
  2. Sale or Discounted items are final sale and cannot be exchanged or returned
  3. We do not offer exchange or return on customized products.

PROCESS:

To initiate an exchange or return, please follow these steps:

  1. Contact our customer support team at hello@seoraa.com , providing your order details and reason for the exchange or return.
  2. Our team will guide you through the process and provide you with instructions for returning the item.
  3. Once the returned item is received and passes the quality check, we will proceed with the exchange or issue store credit within 3-4 working days

 

Please note that we reserve the right to refuse exchanges or returns that do not comply with our policy or show signs of wear or damage.

If you have any questions or require further assistance, please reach out to our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing our women's wear brand. We appreciate your business and look forward to serving you again in the future!

 

 

How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the courier's website.

Are the product images on your website accurate?

We strive to provide accurate and high-quality product images that represent the items as closely as possible. However, please note that colors may appear slightly different due to variations in lighting and monitor settings.

How can I contact your customer support?

You can reach our customer support team by emailing hello@seoraa.com or by using the whatsapp icon on our website.

Do you offer size guides?

To ensure the best fit and comfortable wear, please refer to the following size chart for our women's clothing collection. Please note that these measurements are general guidelines and may vary slightly depending on the style and fabric of the garment. If you have any specific questions or need further assistance, feel free to contact our customer support team.

 

Size
Bust (inches)
Waist (inches)
Hips (inches)
 XXS
29 - 31.5 20.5 - 23 30.5 - 33
XS
31.5 - 34 23 - 25.5 33 - 35.5
S
34- 36.5 25.5 - 28 35.5 - 38
M
36.5 - 39 28-30.5 38 - 40.5
L
39 - 41.5 30.5 - 33 40.5 - 43
XL
41.5 - 44 33 - 35.5 43 - 45.5
XXL
44 - 46.5 35.5 - 38 45.5 - 48
XXXL
46.5 - 48.5 38 - 40 48 - 50