Cancellation Policy

We understand that circumstances may arise where you need to cancel or modify an order, and we strive to make the process as smooth as possible. Please take a moment to review our cancellation policy:

  1. Order Cancellation Timeframe: We accept order cancellations within 24 hours from the time the order was placed. After this timeframe, we might not be able to cancel your order as it may have already entered the fulfillment process.

  2. How to Request a Cancellation: To cancel an order, please contact our customer support team as soon as possible. You can reach us by mailing u at hello@seoraa.com or Whatsapp at 7982625428. Kindly provide your order details, including the order number, so that we can assist you promptly.

  3. Eligibility for Cancellation: Not all orders may be eligible for cancellation. Some products or services might have specific restrictions or conditions that prevent cancellation. Additionally, customized or personalized items that have already entered the production phase will not be canceled. 

  4. Refunds for Canceled Orders: If your order is eligible for cancellation within the specified timeframe, we will process a refund to the original payment method used for the purchase. Please note that it may take 2-5 business days to reflect in he account.

  5. Partial Order Cancellations: In some cases, it may be possible to cancel specific items or components of an order while keeping others intact. Our customer support team will guide you through the process and provide you with the available options.

We strive to maintain transparency and fairness in our cancellation policy while ensuring a positive customer experience. If you have any questions or need further clarification regarding our cancellation policy, please don't hesitate to reach out to our customer support team.

Note: This cancellation policy applies to standard orders placed through our website or other designated channels. For special circumstances or unique situations, please contact our customer support team for personalized assistance.